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Overview
Telemo
Telemo is a cloud communication product that has been built in-house by our experienced telephony engineers. Developers and businesses use Telemo to make communications relevant and contextual by embedding messaging, Voice, WhatsApp, Video, SMS, and email capabilities directly into their software applications.
Telemo provides fully-programmable contact center platform as a service to engage your customers with personalized two-way communication.
Industry

Telecom

Category

Digital Customer Experience (CX) Platforms

Year

2019

Technology Stack

AngularJS, WebRTC, Kamailio, FreeSWITCH, AWS, Golang, MongoDB and PostgreSQL RabbitMQ.

Telecom
The Challenge

Telemo’s team has to build a robust contact center platform that provides a great customer's service experience. To add an additional layer of security over the communications, our team needed to implement a for enterprise or retail customers which is both convenient for the user and secure enough to confirm someone’s identity without compromises.

The Solution

Leverage a diverse range of channels in voice, mobile, e-mail, web, social media, via its cloud-based contact center services, startelelogic developed a unique framework.
The key features such as Real-time Dashboard, Real-time Call Status and Real-time Campaign Monitor, Live Interactions on Omnichannel and Social Media, Response message script for all Social Media, WebChat, e-mail and SMS, CRM Integrated IVR System, Web Callback, Internal Chat and many more were incorporated to deliver an out-of-the-box contact center experience.

Features

01

Cloud contact centre

02

Virtual Phone Numbers Alerts and Notifications

03

SMS API Platform

04

Voicemail

05

Voice API Platform

06

VideoKYC

Technologies

AngularJS

WebRTC

AWS

Golang

MongoDB

PostgreSQL

Kamailio

RabbitMQ

FreeSWITCH

Our Process

Presentation of the process, detailing the progression of each phase until release.

  • Discover
  • Define
  • Design
  • Develop
  • Deliver
  • Research, challenges, problems, industry and audiences.
  • Solutions, roadmap, strategy, prototype, tests.
  • We begin designing your product as a work in progress. This is where wireframes and prototypes come into play.
  • Once a problem has been decided upon, the teams generate as many ideas as they can to solve it.
  • Handover, training client’s team and inspiring them to continue the good work.

Impact

Developed and managed a contact centre and unified communication solution with omnichannel features to enhance customer experiences.
Discover Yourself

Discover Yourself

Explore new opportunities, transverse new career paths, and enjoy work rotations.

Unlearn and Relearn

Unlearn and Relearn

Give flight to your professional and personal development through continuous education and training.

Giving Back

Giving Back

Contribute your part towards improving the lives of communities by building sustainable and efficient solutions.

comma

We’ve been collaborating with startelelogic for a "CX" platform development, We believe startelelogic has the most complete cloud contact “CX” center development experience and we look forward to our mutual collaboration as partners in enterprise communication platform.

IT Director - Telemo, India.

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