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Developed and managed a contact centre and unified communication solution.
Telemo Contact Centre
Overview
Telemo is a cloud communication product that has been built in-house by our experienced telephony engineers. Developers and businesses use Telemo to make communications relevant and contextual by embedding messaging, Voice, WhatsApp, Video, SMS, and email capabilities directly into their software applications.
Telemo provides fully-programmable contact center platform as a service to engage your customers with personalized two-way communication.
Industry
Telecom
Category
Digital Customer Experience (CX) Platforms
Year
2019
Technology Stack
AngularJS, WebRTC, Kamailio, FreeSWITCH, AWS, Golang, MongoDB and PostgreSQL RabbitMQ.
The Challenge
Telemo’s team has to build a robust contact center platform that provides a great customer's service experience. To add an additional layer of security over the communications, our team needed to implement a for enterprise or retail customers which is both convenient for the user and secure enough to confirm someone’s identity without compromises.
The Solution
Leverage a diverse range of channels in voice, mobile, e-mail, web, social media, via its cloud-based contact center services, startelelogic developed a unique framework.
The key features such as Real-time Dashboard, Real-time Call Status and Real-time Campaign Monitor, Live Interactions on Omnichannel and Social Media, Response message script for all Social Media, WebChat, e-mail and SMS, CRM Integrated IVR System, Web Callback, Internal Chat and many more were incorporated to deliver an out-of-the-box contact center experience.
Features
01
Cloud contact centre
02
Virtual Phone Numbers Alerts and Notifications
03
SMS API Platform
04
Voicemail
05
Voice API Platform
06
VideoKYC
Technologies
AngularJS
WebRTC
AWS
Golang
MongoDB
PostgreSQL
Kamailio
RabbitMQ
FreeSWITCH
Presentation of the process, detailing the progression of each phase until release.
- Discover
- Define
- Design
- Develop
- Deliver
- Research, challenges, problems, industry and audiences.
- Solutions, roadmap, strategy, prototype, tests.
- We begin designing your product as a work in progress. This is where wireframes and prototypes come into play.
- Once a problem has been decided upon, the teams generate as many ideas as they can to solve it.
- Handover, training client’s team and inspiring them to continue the good work.
Impact
Developed and managed a contact centre and unified communication solution with omnichannel features to enhance customer experiences.
Discover Yourself
Explore new opportunities, transverse new career paths, and enjoy work rotations.
Unlearn and Relearn
Give flight to your professional and personal development through continuous education and training.
Giving Back
Contribute your part towards improving the lives of communities by building sustainable and efficient solutions.
We’ve been collaborating with startelelogic for a "CX" platform development, We believe startelelogic has the most complete cloud contact “CX” center development experience and we look forward to our mutual collaboration as partners in enterprise communication platform.
IT Director - Telemo, India.
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