Overview
Sparrow has been built in-house by our experienced telephony developers to make communications relevant and contextual by embedding messaging, Voice, WhatsApp, Video, SMS, and email capabilities directly into their software applications.
Sparrow converse provides a fully-cloud hosted contact center platform as a service to engage your customers with personalized two-way communication.
Industry

Telecom

Category

Digital Customer Experience (CX) Platforms

Year

2022

Technology Stack

AngularJS, WebRTC, Kamailio, FreeSWITCH, AWS, Golang, MongoDB and PostgreSQL RabbitMQ.

The Challenge

startelelogic team has build a robust contact center platform that provides a great customer's service experience. To add an additional layer of security over the communications, our team needed to implement a for enterprise customers which is both convenient for the user and secure enough to confirm someone’s identity without compromises.

The Solution

startelelogic leverage a diverse range of channels in voice, mobile, e-mail, web, social media, via its cloud-based contact center services, startelelogic developed a unique framework.
The key features such as Real-time Dashboard, Real-time Call Status and Real-time Campaign Monitor, Live Interactions on Omnichannel and Social Media, Response message script for all Social Media, WebChat, e-mail and SMS, CRM Integrated IVR System, Web Callback, Internal Chat and many more were incorporated to deliver an out-of-the-box contact center experience.

Features

01

The cloud contact centre

02

Omnichannel

03

SMS API Platform

04

Notifications Voicemail

05

Virtual Phone Numbers

06

VideoKYC

Technologies

AngularJS

WebRTC

AWS

Golang

MongoDB

PostgreSQL

Kamailio

RabbitMQ

FreeSWITCH

Our Process

Presentation of the process, detailing the progression of each phase until release.

  • Discover
  • Define
  • Design
  • Develop
  • Deliver
  • Research, challenges, problems, industry and audiences.
  • Solutions, roadmap, strategy, prototype, tests.
  • We begin designing your product as a work in progress. This is where wireframes and prototypes come into play.
  • Once a problem has been decided upon, the teams generate as many ideas as they can to solve it.
  • Handover, training client’s team and inspiring them to continue the good work.

Impact

Cloud-based customer experience solutions to build richer customer interaction via voice and social media for Singapore-based ‘CX’ company.

Discover Yourself

Explore new opportunities, transverse new career paths, and enjoy work rotations.

Unlearn and Relearn

Give flight to your professional and personal development through continuous education and training.

Giving Back

Contribute your part towards improving the lives of communities by building sustainable and efficient solutions.

comma

startelelogic has been a critical partner in O&M's successful implementation of solutions to drive business performance.

Siddharth Manager

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Experienced Team

With 10+ years of industry experience

Personalised Attention

Repeat customers with lifelong relationships

Go-to Digital Solution Partner

100+ successful on-time, on-budget project implementation over the years

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