Overview
Convenient and accessible mobile banking app for personalized digital banking experience for an Indian banking company.
Industry

BFSI

Category

Design, Financial Services, Mobile and Web Development

Year

2020

Technology Stack

Android, Swift programming, RabbitMQ, MySQL.

The Challenge

Our client, a leading south asian bank was seeking design and development of a mobile banking application to enhance there customer experience and wanted to offer to manage and payment for credit card, Insurance, debit card, redeem the points etc.
The legacy application was outdated with regards to addressing the needs of their mobile customers, nor did it optimally leverage the functionality of recent mobile technologies and devices.

The Solution

Our team worked closely for developing the a mobile app that adds value to existing banking experience.
The apps gives the power of leveraging all banking services. With more than 50 services, apps offers, save, pay, invest, and insure in a secure and hassle-free manner with a simple and intuitive interface, the mobile apps takes convenience to a whole new level, also It uses AI based algorithms to monitor spending, detect small amounts of money that could be saved without affecting normal monetary routine, and transfer the tiny chunks of money to a designated bank account.
The application was refined through a pilot launch that leveraged formal usability testing to ensure the design met the needs of the customer. Lastly, the application was integrated with back-end banking systems to provide a seamless, integrated experience.

Features

01

Cloud contact centre

02

Virtual Phone Numbers Alerts and Notifications

03

SMS API Platform

04

Voicemail

05

Voice API Platform

06

VideoKYC

Technologies

Swift programming

Android Studio

RabbitMQ

MySQL

Our Process

Presentation of the process, detailing the progression of each phase until release.

  • Discover
  • Define
  • Design
  • Develop
  • Deliver
  • Research, challenges, problems, industry and audiences.
  • Solutions, roadmap, strategy, prototype, tests.
  • We begin designing your product as a work in progress. This is where wireframes and prototypes come into play.
  • Once a problem has been decided upon, the teams generate as many ideas as they can to solve it.
  • Handover, training client’s team and inspiring them to continue the good work.

Impact

Developed and managed a contact centre and unified communication solution with omnichannel features to enhance customer experiences.

Discover Yourself

Explore new opportunities, transverse new career paths, and enjoy work rotations.

Unlearn and Relearn

Give flight to your professional and personal development through continuous education and training.

Giving Back

Contribute your part towards improving the lives of communities by building sustainable and efficient solutions.

comma

startelelogic has been a critical partner in O&M's successful implementation of solutions to drive business performance.

Priyanka ShindeManager

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