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Case Study

Telemo

Telemo is a cloud communication product that has been
built in-house by our experienced telephony engineers. Developers and businesses use Telemo to make
communications relevant and contextual by embedding messaging, voice, Whatsapp, video, and email capabilities directly into their software applications. Telemo provides fully-programmable contact center platform as a service to engage your customers with personalized two-way communication.

The Challenge

Telemo’s team had to build a robust contact centery platform that provides a great customer's service experience. To add an additional layer of security over the communications, Our team needed to implement a two-step verification process which is both convenient for the user and secure enough to confirm someone’s identity without compromises.

The Solution

Telemo’s Voice, SMS, and Email APIs can be integrated easily with any CRM systems or applications to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before. This system will automatically send the information via SMS or Voice call to the customers (such as bank transaction SMS, promotional SMS or call, and marketing SMS or call, and related to another campaign). Telemo manages and enhances its customer interactions through a highly capable and robust set-up that can easily facilitate two-way exchanges.

  • SMS API Platform

  • Voice API Platform

  • Virtual Phone Number

  • Alert & Notification

  • Voicemail

  • Call Center

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