Our Support Services

We take great pride in app developments that emanate from StarTele Logic, which is why we provide 24/7 Product
Support Services in both practical assistance and remote problem solving

The exponential function for mobile devices and the sophisticated technology involved in their construction makes it imperative for companies to provide customer-focused, world-class services; they are thus focusing on improving support processes to build much needed user centric support system.

StarTele Logic helps bring in this separation through world-class product support services, and swift trouble-shooting and problem resolution, helping them enhance their service levels and drive customer satisfaction.

Managed services from StarTele Logic include maintenance, enhancements and upgrade services that keep your business running smoothly and without interruption; skilled resources for all leading technologies and products incorporated in our apps; we can scale up or ramp down your system, based on your resource requirements; StarTele Logic has upgrade and enhancement services, including IVR, CTI, ACD, WFM and logger applications; single-point accountability for SLAs and performance requirements; round-the-clock help desk and operations support; and system health checks and proactive monitoring.

Any problems? Our Testing Services are on call 24/7

With StarTele Logic's independent verification and validation services we ensure that your contact during deployment of product works as it should. Our testing services include:

  • Call handling for inbound and outbound calls, call transfers, conference calls, agent status management, voice quality and voice recognition effectiveness
  • IVR testing
  • Data accuracy testing at desktop (via CTI) and for data exchange (IVR/interaction applications)
  • Validation of call routing logic
  • Single and multiple user load testing
  • Testing of end-to-end business processes, including external application integration
  • Reports testing to validate formats and data

AWe value your business..

Nurturing relationships with our customers is a crucial part of what we do. In fact caring for our customers has never been more important to StarTele Logic. As Walt Disney once said: “Do what you do so well that they will want to see it again and bring their friends.” Doing the best for our customers can help scale positive word of mouth - and that’s absolutely priceless to us.

We constantly aim to create a customer-focused business and never overlook opportunities to help and advise. Many businesses fail when it comes to the customer experience - we assuredly are not one of them.

Our round the clock Product Support Services include:

  • Customer Support Services
  • Customer Query Helpdesk
  • Trouble Ticket Management
  • Loyalty and Retention
  • echnical Support Services
  • Remote Diagnostic Services
  • Set-up and Configuration
  • Testing, Bug Fixing, and Patch Management
  • IT Support Services
  • Mobile App Support
  • Account Management
  • Inventory Management

Be assured that StarTele Logic can provide you with the best app development service available.
Please email your enquiry to: sales@startelelogic.com or simply call us on +91-120-433-3335.

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