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Cloud-based Contact Center Solution

A call center solution helps organizations to handle customer interactions in an effective way. The call center customer service solution has shifted its ground from only voice interaction to other modes of communication. Prospects with the help of call center solution can place outgoing calls, handle incoming calls, track key call center metrics, perform workforce management, and also upload automated scripts.

StarTele’s cloud-based contact center solution is a robust, effective, affordable, and easy-to-use virtual call center solution. While leveraging our solution, you don’t need to pay premium pricing for amazing call quality and enterprise based features like CRM Integration, Live Call Monitoring, Intelligent Routing, Advanced IVR, Flexible Call Queueing and All Digital Channels Supported among other stellar options available. Our dedicated team of developers takes to care for the best contact center solution experience to meet the needs and requirements of your business.

Engage with Customers in Their Preferred Digital Channels

To Deliver Seamless Customer Experience

Omnichannel provides integrated customer support through Voice, video, SMS, live chat, email, social messaging (Whatsapp, Facebook, Twitter), chatbot, and more.

Expect an Out-of-the-box Cloud-based Call Center Solution

Empowering Your Virtual Call Center

StarTele’s unique contact center solution allows you to:

  • Inbuilt Automated Call Distribution to route the calls to the right agent.

  • Enables outbound calls with customer caller ID globally from your secure WebRTC phone. You can receive Voicemail Transcriptions via email.

  • Customized customer greetings and unlimited IVR Branches as per your call flow requirement.

  • You can select standard ring rules or set up custom Call queue routing options.

  • You can remotely manage your virtual contact center via an intuitive web-based call center interface.

Securely Manage the Cloud-based Contact Center Management

Take advantage to optimize your communications and improve the team performance fast:

  • It incorporates live call monitoring feature.

  • You can also track the quality of your customer interactions.

  • It has an analytics feature to view call logs, agent reports, and much more.

  • You can also add new users, create call queues, update routing rules, and many more features from your online call center solution.

Unique Advantages with StarTele’s Contact Center Solution

There lies a strong conviction behind the trust of so many companies around the globe trust StarTele’s cloud contact center solutions:

  • Take advantage of the best call rates with virtual numbers globally.

  • Amazing call quality with Global VoIP infrastructure even remotely.

  • There are no risk or setup fees.

Key Features of our Cloud-based Virtual Call Center Solution

Cloud IVR

Call Queues

Call Monitoring

Global Accessibility

Call Recordings

WebRTC Support

Cloud IVR

You can easily manage your IVR menus, intros, and routing options from your user interface. Your callers can navigate themselves to the best agent for their needs.

Call Queues

It helps you set unlimited call queues and manage advanced features like custom ring rules, queue callback, custom greetings, and more from the user interface.

Call Monitoring

You can listen to your agent as well as customer interactions for learning or for later training purposes ensuring that the quality standards set by your organization are met.

Global Accessibility

Activate instantly virtual phone numbers across the globe at very efficient rates to meet the needs and requirements of the client.

Call Recordings

StarTele Logic provides an intuitive user interface to store and manage your contact center’s call recordings.

WebRTC Support

Take the advantage of superior quality voice with our contact center solution that also provides an inbuilt WebRTC support.

Introducing Telemo

Telemo has now become an umbrella term for the amalgamated contact center solution. It is one of the stellar call center solutions that offer Voice over Internet Protocol (VoIP) to a wide spectrum.

Now with Telemo, confirm your availability with just a click of a button by leveraging our top- notch Inbound Call Center Services. In terms of Priority Customer Support, if your agent is occupied, in that case, our inbound Contact Center Services enables you, agents, to swift their availability status to “Occupied”, “not available”, or “at break” with just a click of a button. Then from this instance, the calls gravitate to the agents who are free to take calls.

If in the above case, the agent forgets the availability status, then you have the access to log in from the owner panel and update the status for them. In the case of network issues, the calls get rescheduled, automatically.

Our Engagement Models

StarTele Logic offers highly flexible and customized engagement models to ensure the success and growth of the businesses. Our highest priority is to satisfy the customer and transparency throughout our engagement with each project. Depending on the nature of the client’s needs, we would recommend the most appropriate engagement model for our clients.

You are welcome to either select a model from the mentioned below or suggest your own.

  •   Hire a Dedicated Team
  •   Fixed Price Model
  •   Time Material Model
  •   BOT(Build-Operate-Transfer) Model

Process We Follow

Presentation of the process, detailing the progression of each phase until release.

UNDERSTAND

Understand

Requirment

Analyze clients' requirement, perspectives, plan layout and design the structure of the software.

Architecture

Consolidation of architecture view or building blocks, identification of components and database design.

DEFINE

Define

Wireframing

We plan detailed wireframes and functional specifications, clickable prototype, and user/owner feedback.

Design Sprint

We use Design Sprints to validate your ideas. The similar process as Google uses to validate their products.

DELIVER

Deliver

Code Sprint

We use this process to determine the best technology stack and infrastructure for developing your product.

Implementation

Your digital product needs a correct implementation. We offer the custom implementation for your products.

Case Study

Trillup

Audio, Video

TrillUp is a communication platform where you can chat, talk, collaborate, share, group calling...

Telemo

Cloud Telephony

Telemo is a cloud communication product that has been built in-house by our experienced telephony engineers.

Few Clients

Meet our clients - From startup to a global brand

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