A call center solution helps organizations to handle customer interactions in an effective way. The call center customer service solution has shifted its ground from only voice interaction to other modes of communication. Prospects with the help of call center solution can place outgoing calls, handle incoming calls, track key call center metrics, perform workforce management, and also upload automated scripts.
StarTele’s cloud-based contact center solution is a robust, effective, affordable, and easy-to-use virtual call center solution. While leveraging our solution, you don’t need to pay premium pricing for amazing call quality and enterprise based features like CRM Integration, Live Call Monitoring, Intelligent Routing, Advanced IVR, Flexible Call Queueing and All Digital Channels Supported among other stellar options available. Our dedicated team of developers takes to care for the best contact center solution experience to meet the needs and requirements of your business.
Omnichannel provides integrated customer support through Voice, video, SMS, live chat, email, social messaging (Whatsapp, Facebook, Twitter), chatbot, and more.
Inbuilt Automated Call Distribution to route the calls to the right agent.
Enables outbound calls with customer caller ID globally from your secure WebRTC phone. You can receive Voicemail Transcriptions via email.
Customized customer greetings and unlimited IVR Branches as per your call flow requirement.
You can select standard ring rules or set up custom Call queue routing options.
You can remotely manage your virtual contact center via an intuitive web-based call center interface.
It incorporates live call monitoring feature.
You can also track the quality of your customer interactions.
It has an analytics feature to view call logs, agent reports, and much more.
You can also add new users, create call queues, update routing rules, and many more features from your online call center solution.
Take advantage of the best call rates with virtual numbers globally.
Amazing call quality with Global VoIP infrastructure even remotely.
There are no risk or setup fees.
You can easily manage your IVR menus, intros, and routing options from your user interface. Your callers can navigate themselves to the best agent for their needs.
It helps you set unlimited call queues and manage advanced features like custom ring rules, queue callback, custom greetings, and more from the user interface.
You can listen to your agent as well as customer interactions for learning or for later training purposes ensuring that the quality standards set by your organization are met.
Activate instantly virtual phone numbers across the globe at very efficient rates to meet the needs and requirements of the client.
StarTele Logic provides an intuitive user interface to store and manage your contact center’s call recordings.
Take the advantage of superior quality voice with our contact center solution that also provides an inbuilt WebRTC support.
Telemo has now become an umbrella term for the amalgamated contact center solution. It is one of the stellar call center solutions that offer Voice over Internet Protocol (VoIP) to a wide spectrum.
Now with Telemo, confirm your availability with just a click of a button by leveraging our top- notch Inbound Call Center Services. In terms of Priority Customer Support, if your agent is occupied, in that case, our inbound Contact Center Services enables you, agents, to swift their availability status to “Occupied”, “not available”, or “at break” with just a click of a button. Then from this instance, the calls gravitate to the agents who are free to take calls.
If in the above case, the agent forgets the availability status, then you have the access to log in from the owner panel and update the status for them. In the case of network issues, the calls get rescheduled, automatically.
StarTele Logic offers highly flexible and customized engagement models to ensure the success and growth of the businesses. Our highest priority is to satisfy the customer and transparency throughout our engagement with each project. Depending on the nature of the client’s needs, we would recommend the most appropriate engagement model for our clients.
Analyze clients' requirement, perspectives, plan layout and design the structure of the software.
Consolidation of architecture view or building blocks, identification of components and database design.
We plan detailed wireframes and functional specifications, clickable prototype, and user/owner feedback.
We use Design Sprints to validate your ideas. The similar process as Google uses to validate their products.
We use this process to determine the best technology stack and infrastructure for developing your product.
Your digital product needs a correct implementation. We offer the custom implementation for your products.
TrillUp is a communication platform where you can chat, talk, collaborate, share, group calling...
Telemo is a cloud communication product that has been built in-house by our experienced telephony engineers.